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FAQ (frequent questions)

HERE YOU CAN FIND ANSWERS TO THE MOST POPULAR
QUESTIONS FROM OUR CUSTOMERS

How profitable is it to buy a car from the USA/China/Korea?

Bringing a car from the USA/China/Korea is quite beneficial for several reasons:

  • A transparent history allows you to check the car from the moment of selection at the auction, ensuring a safe purchase.
  • High competition in these markets allows you to buy a car with up to 30% savings. Even with delivery and repair costs, it can be cheaper than an equivalent car in Ukraine.

Is it true that you can only buy damaged cars?

No, it’s not. Cars with minimal damage, water damage, or even fully intact vehicles often appear on insurance auctions. At LubeAuto, we buy the best options for our clients, in 'run and drive' condition.

How is the car checked before purchase?

A car’s history is checked through specialized resources like Carfax. There you can find out the real mileage, whether the car has been in an accident, and what damages it had.

Can I refuse a car?

You can refuse a car by paying a fine to the auction where it was purchased. Usually, it’s a percentage of the winning bid. Therefore, you should weigh all the pros and cons before participating in an auction.

What guarantees do you provide?

We provide a guarantee for all services, from selecting a car to its safe arrival or sale, as we have been working on the market for over 8 years with professional auto experts. We also offer insurance for the car while in transit. LubeAuto’s network of branches is constantly expanding, steadily increasing the number of delivered cars—this is the best guarantee of safety and quality service for our clients.

What does the “turnkey” service entail?

LubeAuto is the first company in Ukraine to offer its clients a “turnkey” car delivery service. It includes a full range of services: selection, purchase, payment for loading and unloading, door-to-door delivery, and complete vehicle documentation support.

How long does car delivery to Ukraine take?

Car delivery to Ukraine takes approximately 2–2.5 months. In the event of force majeure circumstances, it may take longer, but you can always track your car on our website.

Can I track the delivery process?

Absolutely. We’ve created a dedicated page where you can conveniently access information about your car. Just enter the VIN code to see the latest details: loading time, current location, travel progress, estimated delivery date, and up-to-date photos from the ports.

What should I do when the car arrives in Ukraine?

Wait for a call from your manager and further information about customs clearance and car registration. By law, you have 10 days from when the car crosses the Ukrainian border to register the vehicle. However, not all cars arriving from abroad can pass inspection right away due to their technical condition. Therefore, once customs clearance is done, the car typically goes for repair first.

How much does it cost to clear a car through customs in Ukraine, and how long does it take?

The cost of customs clearance depends on the car’s year of manufacture, engine type and capacity, and the vehicle's value.

On our website, you can calculate the cost of customs clearance using a convenient calculator.

What makes up the cost of a purchased car in America?

The cost consists of: the price of the car, auction fees, delivery from the USA, unloading in the port, delivery from the port, documentation support, customs clearance, and the company’s service fee.

What makes up the price of a car from Europe?

The price of the car is formed by the cost of the vehicle, delivery from its location, document support, customs clearance, and the company’s service fee.

What are the advantages of buying a car from Europe?

In addition to the obvious cost advantage, cars from Europe are worth purchasing for their usually superior technical condition, thanks to better roads and stricter legislation regarding vehicle operation.

How can you check a car before buying?

The best way is to combine open and paid sources. Each European country has open registries where you can learn about a car by its VIN code or license plate number. If that’s insufficient, you can use paid services to check its maintenance history at official service centers and the recorded odometer readings.

Do you have cars from Europe?

Yes, we have cars from Europe in stock, and we can also pick the best option for you according to your needs, delivering it 'turnkey' from Europe or other countries.

Can you trust the mileage of cars from Europe?

Usually, yes. However, it's not uncommon for sellers to roll back the mileage to sell their car more profitably. Therefore, our specialists always verify this information for any car you plan to buy in Europe.

How does payment work?

Payment is made in three stages:

  • An advance payment before the auction. The customer pays 10% of the car’s value before bidding; after winning, these funds go toward the cost of the lot (the car’s value).
  • Auction fees.
  • 50% of the transportation cost.

The final payment is made once the car arrives at the lot, after the car is inspected and the total transportation costs are calculated.

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